Shipping policy
Shipping Policy
Last updated: September 20, 2026
At Treadel, we aim to make the delivery process straightforward and transparent. Please review the information below before placing your order.
Processing & Delivery
Orders are processed after payment has been successfully completed.
Our standard estimated delivery time is:
6–10 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside of Treadel's control.
Business days do not include weekends or public holidays.
Shipping Costs
Shipping costs are calculated and displayed during checkout based on the destination and applicable order details.
Where applicable, Treadel offers:
Free shipping on orders over $150.
Any shipping charges applicable to an order will be shown before the customer completes the purchase.
Order Tracking
When tracking information is available, customers will receive tracking details using the contact information provided at checkout.
Tracking updates are provided by the applicable carrier and may take some time to appear after an order has been shipped.
Once a package has been handed to the carrier, delivery timing is primarily controlled by the carrier.
Delivery Delays
Estimated delivery times are provided for guidance and may occasionally be affected by circumstances outside Treadel's control.
Examples include:
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Carrier delays
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Severe weather
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Public holidays
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Customs processing
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Incorrect or incomplete delivery information
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High shipping volumes
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Other transportation or logistical disruptions
A delay does not automatically qualify an order for a refund or cancellation unless required by applicable law.
If your order appears significantly delayed or tracking has stopped updating, contact support@treadel.com and we will help investigate the shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to Treadel because the shipping address was incorrect or incomplete, additional shipping costs may apply if the customer requests that the order be shipped again.
If you notice an incorrect address immediately after placing your order, contact support@treadel.com as soon as possible. We cannot guarantee that address changes can be made after an order has been submitted.
Lost, Stolen, or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the applicable carrier.
If the package still cannot be located, contact support@treadel.com so we can help determine the appropriate next steps.
Treadel is not responsible for packages that are stolen after confirmed delivery where applicable law does not require otherwise.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product with photographs before discarding any packaging.
Contact support@treadel.com with:
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Your order number
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Photographs of the package
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Photographs of the product and damage
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A description of the issue
We will review the situation and determine the appropriate resolution in accordance with applicable law and our applicable warranty or product policies.
International Shipping
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs requirements and fees vary by country and are outside Treadel's control.
Shipping Restrictions
Some products or destinations may not be eligible for shipping.
If we are unable to ship an order to the selected destination, we will contact the customer regarding the available options.
Contact
For questions about shipping or an existing order, contact:
Please include your order number whenever contacting us about an existing order.