Refund policy

Refund & Return Policy

Last updated: September 20, 2026

At Treadel, we want every order to be clear and straightforward. Our refund and return terms vary depending on the country or region where the order is placed, and nothing in this policy limits any consumer rights that cannot legally be excluded.

United States

All Sales Are Final

For customers purchasing from the United States, Treadel does not offer voluntary refunds, returns, exchanges, or cancellations after an order has been placed.

Please carefully review your order, product selection, shipping information, and product specifications before completing your purchase.

This policy does not affect any rights or remedies that cannot legally be excluded under applicable U.S. law, including rights relating to products that are defective, materially different from what was advertised, or otherwise subject to mandatory consumer protections.

If you believe your product has a defect or another issue covered by applicable law or warranty protections, please contact us at support@treadel.com with your order number and a description of the issue.

European Union / EEA

Customers located in the European Union and European Economic Area retain all mandatory consumer rights applicable to their purchase.

For online purchases, consumers generally have a 14-day right of withdrawal beginning when the goods are received, subject to applicable legal exceptions. Where a valid withdrawal applies, the customer must notify Treadel within the applicable period and return the product in accordance with the applicable requirements.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal.

Products must be handled only to the extent reasonably necessary to establish their nature, characteristics, and functionality. Where applicable law permits a deduction because the product has been handled beyond what is necessary and has consequently diminished in value, Treadel reserves the right to make such a deduction.

Nothing in this policy limits statutory consumer rights concerning defective, damaged, or non-conforming products.

EU/EEA customers may contact support@treadel.com to exercise their applicable withdrawal rights or report a product issue.

United Kingdom

Customers in the United Kingdom retain all mandatory consumer rights applicable to their purchase.

For online purchases, customers generally have a 14-day period after receiving the goods to notify the seller that they wish to cancel, followed by the applicable period to return the goods.

Where a valid cancellation applies, refunds will be handled in accordance with applicable UK consumer law.

Customers may also have additional rights where a product is faulty, not as described, or does not function as it should.

Nothing in this policy limits any statutory rights that cannot legally be excluded.

For returns or product issues, contact support@treadel.com.

Canada

For customers purchasing from Canada, Treadel's standard policy is that change-of-mind returns and refunds are not offered unless expressly stated otherwise.

However, this policy does not limit any rights provided by applicable provincial or federal consumer-protection laws, including rights relating to defective or non-conforming products.

If your product arrives damaged, is defective, or does not correspond to the product description, contact support@treadel.com with your order number and details of the issue.

Other Countries

For customers outside the United States, European Union / EEA, United Kingdom, and Canada, Treadel's refund and return policy is subject to the mandatory consumer-protection laws applicable in the customer's country.

Where local law provides a mandatory right to cancel, return, replace, repair, or receive a refund, Treadel will honor those rights.

For questions regarding an order, contact support@treadel.com.

Defective or Damaged Products

If your product arrives damaged or you believe it has a manufacturing defect, please contact us as soon as reasonably possible at support@treadel.com.

Please include:

Your order number
A description of the issue
Photographs or video showing the issue, where applicable

Depending on the circumstances and applicable law, Treadel may provide troubleshooting, replacement parts, a repair, a replacement product, or a refund.

The appropriate remedy will depend on the nature of the issue and the consumer-protection laws applicable to the order.

Order Cancellations

For U.S. orders, orders cannot be cancelled after purchase under Treadel's standard policy.

For customers in jurisdictions where mandatory cancellation or withdrawal rights apply, those rights remain unaffected.

If you believe you have a statutory right to cancel an order, contact support@treadel.com as soon as possible.

Review Policy

We want Treadel reviews to reflect genuine customer experiences.

Customers may submit reviews based on their actual experience with Treadel products. Reviews should be truthful and relevant to the product or purchasing experience.

We do not require customers to provide positive reviews in exchange for refunds, discounts, products, or other benefits.

Treadel reserves the right to remove or reject reviews that: